SHIPPING & RETURNS
UK mainland next-day recorded delivery: £10.
Please note that a signature will be required.
Scotland recorded delivery: 2-3 days: £10.
Northern Ireland recorded delivery 2-3 days: £16
Unsuitable items may be returned within 7 days of our dispatch date. You must notify us by emailing firstname.lastname@example.org within 48hrs of receiving your item to request a Returns Authorisation Number (RAN). Please clearly write your RAN number on the original receipt, sign and send back to us with the garment. We will then notify you by email once we have received and processed your returned item.
Exchanges can be made for a different size of the original item ordered, subject to availability. Please state the size required when requesting your RAN. If you wish to exchange your purchase for a completely new item, you will need to return it and place a new order. It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Postal costs for returned goods are the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. Your refund will be credited to the original purchaser's credit card excluding all shipping costs, international customs duties and sales taxes.
- Unwanted items must be returned new, unused, undamaged and with all garment tags still attached.
- Items should be returned in the original packaging provided, to ensure they are adequately protected in transit.
- Any returned items that are not accompanied by an official reference number (RAN) will not be accepted.
You must pay any postage costs incurred when returning the Products to us unless: (a) the items were already damaged on receipt by you; or (b) the items were incorrectly supplied to you. You should check all items you receive against your order. If you have received items that are damaged or incorrectly supplied then you must note the details of any damage or error in supply on the delivery documentation. It is your responsibility to notify us of the damage or incorrect supply within 48hrs of receiving your items by emailing email@example.com. We will then issue you with a Returns Authorization Number (RAN). You must return the items to us, quoting the RAN within 7 days of notifying us that the Products are damaged or have been incorrectly supplied. Subject to you complying with these requirements, we will then, at your option, either provide a replacement or refund your refund will be credited to the original purchaser's credit card. Please note that we will not accept the return of any damaged or incorrectly supplied Products where you fail to notify us of this within 48hrs of receiving them.